Privacy Policy

1.     Who we are

ISENSE SOLUTIONS SRL is a market research company from Romania.

2.     Personal data we process

ISENSE SOLUTIONS SRL is a personal data controller. We process the following categories of personal data from you:

  • Name, surname
  • Email
  • Phone
  • Account ID
  • Hashed password
  • Purchased study
  • Payment amount
  • Purchasing history
  • Newsletter Consent
  • Billing data
  • Invoice
  • Retrieval reference number (RRN)
  • Confirm/Reject of Transaction
  • The last 4 digits of the card used for payment
  • Credit card/ debit card type
  • Online Behavior

3.     Why we need them

We need your personal data for the following processing:

On the legal basis of the need to fulfill the contractual clauses or for the steps necessary to conclude a contract at the initiative of the data subject:

  • Name, surname – we use this data to identify you as an individual.
  • Email – to be able to communicate effectively.
  • Phone – to be able to contact you in case of problems with transactions.
  • Study – this is the study you purchase
  • Payout amount – this is the amount you pay.
  • Billing data – we use this data to issue invoices for purchases.
  • Retrieval reference number (RRN), Transaction confirmation/reversal, Last 4 digits of the card used for payment, Credit card/debit card type, Card type – we save this information received from our partner Stripe to ensure that we avoid possible online fraud.

On the basis of our legitimate interest to offer you a streamlined experience.

User account management.

  • First name, surname – we use this data to identify you as a person and to be able to personalize communication.
  • Account ID – this is the unique account identifier used in ISENSE systems.
  • Hashed password – this is the password you use, encrypted.
  • Purchase history – to be able to view and access your purchase history, as well as the content of purchased studies.

With your explicit consent:

Newsletter ISENSE SOLUTIONS

  • Name, surname – we use this data to identify you as an individual.
  • Email – here you will receive our newsletter.

Online behavior – your data is collected by cookies on our website, according to the cookie policy available in the cookie consent tool. They will not be started without your consent.

4.     What we do with them

Your personal data is processed within ISENSE SOLUTIONS SRL located in Romania. The hosting and storage of your data takes place in Germany, at Hetzner Online GmbH, a company acting as a sub-processor, being contracted by Digital Advisors Team SRL, a company acting as a processor for ISENSE SOLUTIONS SRL, offering online solution management services.

Your personal data is also processed by Sendinblue, a company in France, which acts as a processor for ISENSE SOLUTIONS SRL, providing Brevo’s newsletter service.

Your personal data is also processed by Biston Global SRL, which acts as a processor for ISENSE SOLUTIONS SRL, providing the maintenance of the online store.

Your personal data is also processed by Stripe, LLC, a company in the United States of America that acts as a personal data controller, providing the electronic payment service. The compliance of the transfer of personal data to the United States is ensured by Stripe, LLC’s membership in the Data Privacy Framework program, for which the European Commission has issued a compliance decision.

5.     How long we keep personal data

The personal data that are contained in the financial-accounting documents or in documents that are attached to the financial-accounting documents, will be kept for 5 years according to the provisions of the tax code in force and will not be accessed for any purpose other than the legal purpose for which they are archived. After 5 years this data will be destroyed.

Personal data from the CRM system and from the ISENSE SOLUTIONS SRL store will be kept for 3 years from the last access to the account, based on the legitimate interest of ISENSE SOLUTIONS SRL to efficiently manage your account, after which they will be anonymized.

Personal data in newsletters will be kept for 5 years from the moment you gave us your consent, or until you withdraw it, after which it will be destroyed.

6.     What are your rights?

If you have reason to believe that any personal data we hold about you is incorrect or incomplete, you have the right to request to see this information, to rectify it or to request that it be deleted, to request restriction of processing or to object to processing and you also have the right to data portability. To exercise these rights, please contact us at dpo@isensesolutions.ro.

If you wish to withdraw your consent to the processing of personal data, please send us an email at dpo@isensesolutions.ro or unsubscribe directly from the newsletter.

If you would like to make a complaint about how we have processed your personal data, please contact the Data Protection Officer at the following email address dpo@isensesolutions.ro. The Data Protection Officer will contact you to resolve the issue raised.

You can also contact the National Supervisory Authority for Personal Data Processing at www.dataprotection.ro and file a complaint with them.